Frequenly Asked Questions (FAQ)
Got questions? We've got some answers
Frequently Asked Questions
Our international team has traveled to all corners of the world. This background allows us to provide our clients with virtually any destination in the world. If we haven’t been there, we will personally explore it to maintain our high standards.
No problem, you are not alone. Very often, our itineraries take into account at least two “types.” By starting the process with this question, we can quickly hone in on the right combination of events and services for your perfect trip. We also recognize that specific destinations lend themselves to certain activities, and we see it as our responsibility to share that information early in the planning process.
Our clientele is very diverse in terms of background, age, and geography. We design multiple travel experiences ranging from romantic honeymoons, family getaways to small groups looking for an adrenaline fix. We also provide events for businesses looking to offer incentives for their employees.
Most of our clients spend between $500-1,000 per person per day depending on the region and travel style. Occasionally we have clients looking for truly extraordinary experiences that will drive these numbers higher.
It all starts with you and your interests. We need some indications from you regarding the type of trip you want and a half-hour consultation call. Our team then produces a couple of ideas to be presented to you. If you like our proposal, we will ask you to deposit a planning fee guaranteeing your commitment, and we proceed to plan the details.
The honest answer is the sooner, the better. We will always do our best to arrange the last-minute, but the exceptional properties tend to be busy 6-9 months in advance. Other items such as boats/charters/planes might need even more advanced planning.
After our initial consultation to evaluate your perfect trip, we ask for a non-refundable planning fee of $500, which applies to the final price. After setting details and getting your final approval, we ask for a deposit of 50% of the total trip price. Finally, 60 days before departure, we request the remaining balance. Our packaged price includes as much or as little as you want. Our Terms and Conditions provide you with additional information about our pricing and payment policies.
Yes, we have a lot of experience in family travel, and we know how to incorporate the needs of the little ones and not-so-little ones. Whether it’s for a couple with a new baby or a multi-generational group looking to reconnect in the land of their ancestors, we have family travel covered.
Corporate travel is just as exciting for us when planning. If you are looking for a special incentive for your company or group, you are in the right place.
Absolutely. As a package tour provider, we are happy to include flights in your itinerary. Your travel designer will discuss the various options based on time and destination. Would you instead prefer to use your plane? No problem. We are quite familiar with private airports, pilots, and crew members.
We are a full-service provider. Therefore, our trips cover you from the moment you arrive at your destination until your final departure. All transfers, accommodations, excursions, and local guides are included. We are more than happy to book your international flights to your destination as well.
We do, especially since your insurance may not cover some more adventurous trips. Please ask your travel designer if you should consider purchasing additional insurance for your trip.
Before your departure, we provide all relevant contact information regarding the final itinerary. This final itinerary will also contain detailed information on transfers, tours, and accommodations, including contact persons and emergency numbers.
We know how valuable your time is, and we will do our best to collect and efficiently share information. After our initial phone consultation, you can schedule at least two more phone calls between a series of emails. Our goal is to provide a seamless and enjoyable experience for you, taking the stress out of planning your trip, which can be time-consuming and likely to involve some headaches along the way. At Voléo, we are seasoned and passionate travelers with regional expertise around the world. We take care of every detail making your trip unique and unforgettable, and we have designed our process to be 100% stress-free.